RETURNS & EXCHANGES

Can I get a refund if I change my mind about my purchase?

Unfortunately, we cannot offer refunds for buyer's remorse. Our items are made especially for you through a print-on-demand service.

How long do I have to request a refund?

In exceptional circumstances, we may process a request for a full refund (less the postage fee) within 14 days of delivery. Once approved, you will have 14 days to return the item(s) to us. Items must be in their original condition and unworn. We reserve the right to refuse a refund for items showing signs of wear, damage, or use.

Do you offer free returns?

We apologise for not being able to offer free returns/exchanges at this time. However, we recommend insuring your parcel for its full value and using a shipping method with tracking.

Can I exchange an item if it doesn't fit?

Yes, exchanges or store credit are available within 14 days of delivery. Please ensure items are in their original condition and unworn.

How do I proceed with an exchange?

To proceed with an exchange, please email us at help.aftastudios@gmail.com. N.B Due to the fact we are using a print-on-demand service, exchanges may take up to 14 working days upon receiving the item(s) back.

What if I received a faulty or incorrect item?

If you received a faulty or incorrect item, please reach out to us at help.aftastudios@gmail.com, and we will personally assist you in resolving the issue.

Notification for EU consumers: Under EU Directive 2011/83/EU, personalised or custom-made goods, like our made-to-order clothing items, may not be eligible for the right of withdrawal.